Logo Aites Bohemia arrived at San Francisco Airport yesterday in perfect condition and in very fine spirits. All his papers and certificates were in perfect order, and we cleared customs and arranged pickup in less than 30 minutes. When I first saw him in the shipping crate, he was quiet and self-possessed. I removed him from the crate, put on the collar and lead I had brought, and took him to the nearest patch of green where he immediately relieved himself. When we got into the car, he whined a bit for the first ten minutes, and then settled down for the rest of our one our drive.

I would like to thank both of you very much for making my purchase so easy and pleasant, not to mention facilitating his transportation PetAir. The whole process was handled with great professionalism and kindness. So far, he is everything I had hoped he would be, with one exception: it is clear to me that when you got him ready to travel, you installed the wrong pair of ears and the wrong front paws.

They are far too big for him, and I am sure they must belong to another dog at your kennel. When you find the right ones, I would appreciate your sending them to me, and I will return the ones he has now.